Customer talk…
to their associates, friends and neighbors.
Here is the number of people they will talk to based
upon how well you handle their complaint.
3 if you do a good job
10 if you do a great job
25 if you do a bad job
50 if you do a real bad job
And you will be on the 6:00 PM news
If you do a horrible job.
How are they talking about you?
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