The history of the company web site began with the paper brochure that was handed out at trade shows and stuffed into envelopes for mailing to unsuspecting prospects.
When the Internet came into play, this same brochure was handed to a Web designer who turned it into a beautiful web site. This made sense at the time: brochures were static, the Web was new and mostly static, and companies had spent lots of money to have these brochures designed. However, having a “brochureware” web site is where the trouble starts for many businesses today.
If your web site is like many of the web sites we see, it is a one-to-many broadcast tool—think megaphone. We find that people visit these types of sites once, click around, and never return. Why? Because nothing on these sites—which arefilledwithsales-orientedmessages—compelthemto stay.
The Web was originally built to be a collaboration platform by Tim Berners-Lee in the 1980s and while it took a couple of decades to get there, the Web is now truly collaborative. Instead of broadcasting to their users with a megaphone, the top-ranked sites today have created communities where like-minded people can connect with each other. In order to take full advantage of this collaborative power, you must rethink your web site. Instead of “megaphone,” think, “hub.”
What we want you to do is to change the mode of your web site from a one-way sales message to a collaborative, living, breathing hub for your marketplace.
